Support
Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.
Our worldwide commissioning, consulting and 24/7 support is delivered by highly-skilled, experienced and professional cyber security advisors ensuring your applications run with high reliability, giving end-customers a dependable service.
We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.
If you require Training services instead, please click here.
| Packages | Bronze | Silver | Gold |
|---|---|---|---|
| Hours | 8:30 - 17:00 | 8:30 - 17:00 | 24/7 |
| Email Support | Yes | Yes | Yes |
| Phone Support | * | Yes | Yes |
| 24/7 Phone Support | Yes | ||
| Initial Response | 1 day | 4 hours | 2 hours |
| Contract Length | Annual Renewal | Annual Renewal | Annual Renewal |
Customers with a support contract, please use the below support form otherwise please visit the contact section of this site.
Generate a support request
Please note: For critical issues please call your local Telesoft office. For issues within the scope of a Telesoft Service Level Support Agreement, please complete the following form so that we have the details we need to respond quickly.