support

Support

Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.

Our worldwide commissioning, consulting and 24/7 support is delivered by highly-skilled, experienced and professional cyber security advisors ensuring your applications run with high reliability, giving end-customers a dependable service.

We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.

If you require Training services instead, please click here.

PackagesBronzeSilverGold
Hours8:30 - 17:008:30 - 17:0024/7
Email SupportYesYesYes
Phone Support*YesYes
24/7 Phone SupportYes
Initial Response1 day4 hours2 hours
Contract LengthAnnual RenewalAnnual RenewalAnnual Renewal

 

Customers with a support contract, please use the below support form otherwise please visit the contact section of this site.

Generate a support request

Please note: For critical issues please call your local Telesoft office. For issues within the scope of a Telesoft Service Level Support Agreement, please complete the following form so that we have the details we need to respond quickly.



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