Support

From the initial evaluation throughout your product life cycle, we are there to help

Generate a new support request

Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.

Our worldwide commissioning, consulting and 24/7 support is delivered by highly skilled and experienced professionals ensuring your applications run with high reliability, giving end customers a dependable service.

Our Support Options

Support Packages

We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.

Look at our support options

Training

At Telesoft we understand that each system installation is different. That is why we have a team of dedicated engineers and trainers ready to understand your unique needs. For appliances and systems talk to us about training to enable on-site self-support, integration services, installation and FAT/SAT. For system components talk to us about developer training.

Find out more

Generate a new support request

Note: For critical issues please call your local Telesoft office. For issues within the scope of a Telesoft Service Level Support Agreement, please complete the following form so that we have the details we need to respond quickly.

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