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From the initial evaluation throughout your product life cycle, we are there to help

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Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.

Our worldwide commissioning, consulting and 24/7 support is delivered by highly-skilled, experienced and professional cyber security advisors ensuring your applications run with high reliability, giving end-customers a dependable service.

Our Support Options

Support Packages

We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free-of-charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and a global on-site support service.

Look at our support options


At Telesoft we understand that each system installation is different. That is why we have a team of dedicated engineers and trainers ready to understand your unique needs. For appliances and systems, talk to us about training to enable on-site self-support, integration services, installation and FAT/SAT. Or for system components, talk to us about developer training.

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Generate a new support request

Note: For critical issues please call your local Telesoft office. For issues within the scope of a Telesoft Service Level Support Agreement, please complete the following form so that we have the details we need to respond quickly.

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