Telesoft Technologies

Support

SUPPORT PLANS

Skilled and technical support

Telesoft delivers global mission-critical support services for our products and we have an enviable reputation for global commissioning, consulting, field support and product repair.

Our worldwide commissioning, consulting and 24/7 support is delivered by highly-skilled, experienced and professional cyber security advisors ensuring your applications run with high reliability, giving end-customers a dependable service.

We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.

SUPPORT PLANS

Service Level Agreements

Service Hours
Bronze
8:30 - 17:00
Silver
8:30 - 17:00
Gold
24/7
Email Support
Bronze
Yes
Silver
Yes
Gold
Yes
Phone Support
Bronze
Limited
Silver
Yes
Gold
Yes
24/7 Phone Support
Bronze
-
Silver
-
Gold
Yes
Initial Response
Bronze
1 day
Silver
4 hours
Gold
2 hours
Renewal Period
Bronze
Annually
Silver
Annually
Gold
Annually

Customers with a support contract: please submit a request below, otherwise please contact us here instead.

Create a new Support Request

Global commissioning, consulting, field support and product repair.

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