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Support Packages

We've developed a range of support products and services that are specially tailored to fit your needs.

Support FormContact Us

We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.

Customers with a support contract, please use our support form otherwise please contact us.

Packages Bronze  Silver  Gold 
Hours  8:30-17:00  8:30-17:00 24/7
Email support Yes Yes Yes
Phone support  *  Yes  Yes
24/7 phone support     Yes 
Initial response 1 day 4 hrs 2 hrs
Contract length Annual renewal Annual renewal Annual renewal

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