We provide a range of service-level agreement (SLA) packages to meet your needs. These packages range from the automatic free of charge 12 months web and email support for all purchased products, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.
|24/7 phone support||Yes|
|Initial response||1 day||4 hrs||2 hrs|
|Contract length||Annual renewal||Annual renewal||Annual renewal|