Telesoft Technologies delivers global mission-critical support services for our products. Our worldwide commissioning, consulting and 24/7 support strategy is delivered by highly skilled and experienced professionals ensuring your applications run with high reliability, giving end customers a dependable service.
Customers with a support contract, please use our support form otherwise please contact us
For CX Series and MCIAS server support, please contact our Danbury facility
For MPAC/TDAPI software update alerts, please see software updates
At the heart of Telesoft Technologies' support operation are the cumulative knowledge, skills, and expertise of the Telesoft professionals. We have unparalleled experience delivering platform solutions. Our media, signaling and monitoring products are designed for rapid integration into core communications networks world-wide with the high reliability required for carrier-grade operations.
We have an enviable reputation for global commissioning, consulting, field support and product repair, providing a range of service-level agreement (SLA) packages to meet your needs. These range from 12 months, web and email support for all purchased products, provided free of charge, to direct 24/7 access to technical experts via telephone, remote login and global on-site support.
| Bronze | Silver | Gold | |
| Hours | 8:30-17:00 | 8:30-1700 | 24/7 |
| Email support | Yes | Yes | Yes |
| Phone support | * | Yes | Yes |
| 24/7 Phone support | Yes | ||
| Initial response | 1 day | 4hrs | 2hrs |
| Contract length | Annual renewal | Annual renewal | Annual renewal |
* = First 90 days included for new products
For products under warranty, Telesoft Technologies undertakes an efficient repair/replacement service as necessary to minimize impact on operations. To ensure your services have high availability and maximize your profits, please contact us today.
