Media platforms today offer closer customer interaction and higher levels of automation that make them an essential part of any communications service provider (CSP) or large enterprise offering.
Self-service via automated voice interaction dramatically changes business processes, improves the customer’s experience and, ultimately, the perception of an organization.
The newest media servers such as Telesoft Technologies' OKEFORD Media Platform evolve IVR beyond touch-tone interaction and allow deployment with advanced speech recognition capabilities, creating a natural and intuitive experience. System integrators and OEMs can quickly develop these end applications using VoiceXML. Of course, callers may still have the desire and need to talk to individuals, but everyone recognises that a properly implemented interactive voice system can add value to all parties.
Telesoft Technologies’ OKEFORD Media Platform supports all modes of interaction, including:
It can be used to offer advanced capabilities such as intelligent and skills-based routing to call agents, queuing and automatic call distribution. Additionally, recording capabilities can be supported, for ensuring optimum quality of service. VoiceXML support allows fast development and modification of user applications while broad support of signaling (SS7, CAMEL, WIN, INAP etc) and network interfaces (wired, 2G/3G wireless, VoIP) enables trouble-free deployment throughout the world.
Combining power with flexibility and ease of use, Telesoft Technolgies’ OKEFORD Media Platform can support the powerful customer interaction solutions demanded by the industry.
Learn more about the OKEFORD Media Platform.
