Quality Of Service

For telecom subscribers a key part of the customer experience is the reliability of the network.

If consumers experience poor reliability then customer service representatives soon become overloaded and subscriber churn rates rise as end customers move to networks that they perceive have better reliability. In order to provide the quality of service (QoS) needed, communication service providers (CSPs) monitor the network, detecting outages and failures before consumers do.

CSPs frequently offer managed network services providing virtual private networks (VPNs) at a defined service level agreement (SLA). SLA monitoring provides the operator with internal management information and allows creation of SLA reports for their customer.

Application developers may use the HINTON Monitor to monitor the telephony network for QoS and create alarms when failures occur. It is capable of monitoring signaling information to find failed calls, link availability, circuit occupancy etc in fixed, IP and cellular networks using non-intrusive passive probes as an independent overlay to the network.

The probe egresses data gathered to the QoS/SLA application. All main signaling and bearer interfaces of the network may be monitored using distributed network probes, if required.

The HINTON Monitor is part of Telesoft Technologies' product line, delivered into telephony networks by SIs and OEMs since 1989. Its signaling protocol software is used by more than 250 operators in over 100 different countries ensuring both a wide variety of protocol support and robustness through use in a variety of networks.

Learn more about the HINTON Monitor.