The OKEFORD® Media Platform is a next generation IVR (Interactive Voice Response) system that allows services based on automated speech recognition and response. Automated customer care systems allow larger call volumes and additional revenue generating services.

The OKEFORD Media Platform enables both operators and application developers to rapidly develop and launch advanced IVVR (Interactive Voice and Video Response) applications in PSTN, SIP and 2G & 3G wireless networks. The OKEFORD next generation IVR is ideal for high-volume applications in the core network and large call centres: Powerful, yet compact; handling multiple simultaneous multi-language calls.

Combining a world-leading W3C VoiceXML 2.0 interpreter with Telesoft’s renowned and field-proven CAMEL, WIN and INAP interfaces, the OKEFORD Media Platform is ideal for deploying exciting and innovative IVR and IVVR services in both today’s and tomorrow’s telephony networks.

The OKEFORD Media Platform is ideally suited to service providers who need to consolidate their investment in legacy IN applications with new, more innovative and subscriber-focused, VoiceXML applications on a shared platform. The OKEFORD Media Platform’s extensive range of SS7 signalling protocols and country variants ensures that advanced media applications can be deployed globally as a unified communications server. A standard MRCP interface to automatic speech recognition (ASR) and text-to-speech (TTS) engines, ensures that applications are able to exploit the best-of-breed local-language speech technologies.

Applications Include:

• Customer Care for Bill Payment
• Intelligent Call Routing
• Automated Information Points
• Mobile Top-Up Service
• Information: Stocks, Flights, Weather, Banking, News
• Infotainment: Ring Tones, Astrology, Matrimony Services, Contests, Games

Extensively deployed across the globe, the OKEFORD’s industry-leading call-handling performance and reliability, coupled with its compact size, low operating costs and scalability, have made it the IVR / Media Platform of choice for leading operators and application vendors.